Privacy Policy
Last updated: 04, December 2020
This privacy policy sets out how HS Chinese Medicine Clinic (HSCM in short) uses and protects any information that you give HSCM when you use this website or visit us in person at our clinic. HSCM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. HSCM reserves the right to update this policy from time to time.
WHAT WE COLLECT
We may collect the following information by directly asking you:
Your legal name
Your email address
Your phone number
Your address
Transactional information about your purchases
Medical information(such as past illness, medical history, tongue picture, face picture, online treatment tracking feedback. All of them are for the medical record purpose only. See more information in the consent inform)
CHECKOUT
On checkout, the following information will be stored by our website:
Your name
Your email address
Transactional information about your purchases
To access this data, you will need to create an account using the same email address you used during checkout. Verification of your email address is required to confirm your access to the data.
PAYMENT INFORMATION
We do not store or have access to any of your payment account details, account numbers or PIN numbers, nor will we ever ask you for this information. Payments on our website or in our clinic are handled by New Zealand payment security compliant 3rd-party gateways and at no time is any account security information captured by our systems. Please refer to the payment gateway provider-windcave(known as payment express as well) for information regarding the security of their systems.
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
For our internal record keeping and accounting system
For the medical record and diagnosis requirement
To provide accurate information to you about your purchases and the products or services included
To improve our products and services.
To periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided. You retain the right to unsubscribe at any time.
To contact you for market research purposes.
To customise the website for consequent visits in order to provide you with a better experience.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
SECURITY VIDEO SURVEILLANCE
We have set up video surveillance equipment in the clinic’s public areas and the consultation room (excluding treatment rooms) due to security requirements.